ServiceNow Tech Community Meetups
Meetup #13: Kraków
The ServiceNow tech community meeting will be held on Tuesday, October 27th, 2026
The venue:
Amer Sports Poland
ul. Zabłocie 43B, 30-701 Kraków
Join us for the ServiceNow tech community meetup in Kraków
There are going to be 2 sessions, 3 roundtables and networking.
FREE ENTRANCE
Organizers
Marcin Tyburski
Leading
Michał Gorzkowski
organizer
Przemysław Marek
Organizer
AMER SPORTS
HOST
Agenda
16:00 - 16:30
Attendees Registration
16:30 - 17:00
Networking
17:00 - 17:15
Welcome speach
17:15- 18:00
Lessons learnt
During retail peak season — Black Friday, holiday sell-through, and seasonal demand spikes — IT incidents that would be routine any other week become business-critical within minutes.
This session shares how Amer Sports built a resilient on-call model in ServiceNow to keep critical IT operations running when it matters most.
We'll cover:
- How we structured on-call schedules and escalation paths in ServiceNow to match retail peak-season risk
- How the ServiceNow Agent mobile app enables faster triage and response for on-call teams, wherever they are
- Governance and process ownership lessons from running this at scale across a global retail operation
- Practical takeaways attendees can apply to their own on-call setup, regardless of industry
Marcin Kowalewski @ Amer Sports
18:00 - 18:15
Break
18:15 - 19:00
Lessons learnt
Most organizations run critical business services across a landscape of disconnected tools, custom applications, and manual processes. At Fresenius, we're taking a different approach. We will share our journey of using ServiceNow as an enterprise platform for Legal, Global Business Services, HR, and Procurement.
We'll dive into the implementation of Legal Matter Management using ServiceNow Legal Service Delivery and our transformation of GBS Case Management using Customer Service Management (CSM), moving from legacy solutions toward standardized, scalable digital workflows.
The session will cover real business outcomes, practical lessons learned, governance challenges, and how a platform-first strategy is helping us deliver better experiences, greater transparency, and faster value across the enterprise.
Stefan Wilson @ Fresenius
19:00- 19:15
break
19:15- 20:15
ROUNDTABLES SESSION
1. TBD
2. TBD
3. TBD
* The number of places is limited to the size of the room. First come, first served. You can sign up for roundtables at the reception on the day of the meetup.
20:15- 20:30
Networking + the meetup closure
20:45- 23:00
Community Beer @ Hala Lipowa
ul. Lipowa 4D
30-702 Kraków
Speakers and Moderators
Marcin Kowalewski
Technical Architect
@ Amer Sports
SPEAKER
Stefan Wilson
Senior Manager ServiceNow Business Applications
@ Fresenius Group
SPEAKER
THE MEEtUP HOST
Amer Sports
ul. Zabłocie 43B, 30-701 Kraków
NOTE:
Terms and Conditions
Professionalism
Knowledge
Be open to sharing knowledge, experience and your own observations.
Openness
Be open to presenting your own opinion and gaining a different perspective.
Positive relations
Build positive relationships, inspire others and be inspired.
Respect to others
Act with respect for the other party, just as you would like to be treated.
Have fun
Just it, have fun!
Zero recruitment
We leave recruitment for other places.
Zero sales
We leave sales for other meetings.
Zero company promotion
Promote yourself, your knowledge and experience. Leave the gadgets, stands, presentations at home.
What are ServiceNow Meetups by SPOC?
We are a group of enthusiasts who have been involved with ServiceNow for over 15 years. We know that although the technology is already "warmed up", there is still a lack of a tech community in Poland dealing with this platform. That is why we decided to change this and in spring 2024 we launched a group and meetings.
Our mission is to promote good practices, improve skills and gain experience among ServiceNow technology specialists, developers, architects, platform owners and platform development team leaders.
We do it by organizing online and on-site meetings, workshops, and presentations for the ServiceNow community in Poland. This space promotes people, their skills, knowledge, and experience.
Join us, share knowledge and meet on-site in various places in Poland, Belgium and Luxembourg.
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