Meetup #11: Gdańsk

The ServiceNow tech community meeting will be held on Tuesday, June 09, 2026.

The venue:
Arla Foods
Nad Stawem 3, 80-454 Gdańsk

Join us for the ServiceNow tech community meetup in Gdańsk

There are going to be 2 sessions, 2 roundtables and networking.

This event is designed mainly for technical people and people working closely with the platform. It is an opportunity to exchange experiences, build the community and support technical discussions - from Developers for Developers!

FREE ENTRANCE

Organizers

Marcin Tyburski

Leading

Michał Gorzkowski

organizer

Patryk Oshibuchi

organizer

Przemysław Marek

Organizer

Arla Foods

HOST

Agenda

16:00 - 16:30

Attendees Registration

16:30 - 17:00

Networking

17:00 - 17:15

Welcome speach

17:15- 17:45

Lessons learnt

Before you automate chaos: fixing the service catalogue and governance first

Most automation conversations start too late - at the solution layer, not at the structure that defines the work. In many HR Service Delivery environments, a significant share of effort sits in routing, clarifying, and reassigning cases rather than resolving them. This session examines how catalogue design, intake patterns, and ownership models shape that hidden workload and limit automation outcomes. It also reflects on key design trade-offs when structuring a catalogue at scale, including how to balance CoE-based models with existing process landscapes such as HR annual cycle, and outlines an approach to addressing them through clearer catalogue design and governance.

Magdalena Dydak, @ Arla Foods

17:45 - 18:00

Break

18:00- 18:30

Lessons learnt

TBD

18:30- 19:00

break

19:00- 20:15

ROUNDTABLES SESSION

1. Building AI-Assisted Ticket Automation: What Works, What Doesn’t & Why

Working on AI ticket automation in ServiceNow? Join this roundtable to compare different approaches to building internal solutions - covering classification, drafting, and automation. We’ll focus on real trade-offs, design decisions, and lessons learned from implementations, not just theory. Ideal for participants with practical experience who are willing to share insights.

2. ServiceNow Experts in the age of agentic AI: Which skills to maintain, which to develop, and which to let go?

Will the changes brought by new agentic AI technologies developed by ServiceNow - and, more broadly, by automation using agent-based systems - affect our work as ServiceNow experts? Let’s discuss this question from various perspectives: our role, platform modules, and hard and soft skills.

3. Bring your case to discuss with others

Is there a ServiceNow topic that’s currently on your mind and you’d like to discuss in more detail? This roundtable is just for that - bring your topic to the forum, and we’d be happy to discuss it and share our perspective.

* The number of places is limited to the size of the room. First come, first served. You can sign up for roundtables at the reception on the day of the meetup.

20:15- 20:30

Networking + the meetup closure

20:30- 23:00

Community Beer

Speakers and Moderators

Magdalena Dydak arla

OneHR Service Excellence Manager @ Arle Foods

SPEAKER

TBD

THE MEEtUP HOST

Arla Global Shared Services

Nad Stawem 3, 80-454 Gdańsk

NOTE:

Parking for participants is free (18 spaces), but you must register your license plate number in advance

Terms and Conditions

Professionalism

This space promotes the professionalism of people, their skills, knowledge and experience.

Knowledge

Be open to sharing knowledge, experience and your own observations.

Openness

Be open to presenting your own opinion and gaining a different perspective.

Positive relations

Build positive relationships, inspire others and be inspired.

Respect to others

Act with respect for the other party, just as you would like to be treated.

Have fun

Just it, have fun!

Zero recruitment

We leave recruitment for other places.

Zero sales

We leave sales for other meetings.

Zero company promotion

Promote yourself, your knowledge and experience. Leave the gadgets, stands, presentations at home.

What are ServiceNow Meetups by SPOC?

We are a group of enthusiasts who have been involved with ServiceNow for over 15 years. We know that although the technology is already "warmed up", there is still a lack of a tech community in Poland dealing with this platform. That is why we decided to change this and in spring 2024 we launched a group and meetings.

Our mission is to promote good practices, improve skills and gain experience among ServiceNow technology specialists, developers, architects, platform owners and platform development team leaders.

We do it by organizing online and on-site meetings, workshops, and presentations for the ServiceNow community in Poland. This space promotes people, their skills, knowledge, and experience.

Join us, share knowledge and meet on-site in various places in Poland, Belgium and Luxembourg.

ServiceNow Tech Community Meetups